If you’re experiencing issues with an individual user login via SSO, verify that the attribute associated with the “unique user identifier” (typically, the user’s principal name in Azure or the username in Okta) matches their NS1 username exactly. If the problem persists, submit a support ticket or send an email to email@example.com.
Based on our experience, the most common cause of SSO login failures is an incorrect user mapping on the identity provider. Most identity providers will send login credentials from their system which may be a username in email format. Currently, NS1 is not able to process usernames in email address format. Verify that the mapped username matches the NS1's portal username exactly.
If you are experiencing issues with logging in via SSO, complete the steps below for troubleshooting:
Verify that your user mapping is correct. This will vary between identity providers. NS1 Customer Success Engineers can assist you if help is needed. The solution may involve deleting and recreating your account.
Contact your NS1 customer support representative to verify that your account is properly configured in the NS1 portal and that it has SSO enabled. Please provide your SSO ID, which Identity Provider you are using, what your mapped usernames are in the Identity Provider, and what are the usernames in the NS1 portal.
If everything is configured properly and you are still experiencing an issue, there may be a more complicated problem. Please contact the NS1 support team by submitting a ticket or emailing firstname.lastname@example.org for advanced troubleshooting help.