To create a new support ticket:
- In the NS1 Help Center, click Submit a request in the top-right corner of the screen. If you do not see this option, go directly to https://ns1support.zendesk.com/hc/en-us/requests/new.
- Complete the fields in the Submit a Request form.
Note: Based on your entry, you might be presented with a number of potentially relevant articles—eliminating the need to submit a support ticket.
To view or manage your tickets:
|You must create an account and log in to view and manage your tickets. If you are an existing NS1 customer, and this is your first time logging into the new NS1 Help Center, refer to this article for instructions.|
Go to http://help.ns1.com, and click Sign in in the top-right corner.
- Enter your login credentials, and click Sign in. Note: If you are an existing NS1 customer, and this is your first time logging into the new NS1 Help Center, refer to this article for instructions.
Click your username and select My activities from the drop-down menu.
- In the My Requests page, you can view all requests you submitted or that you are CC's on. Here, you can sort your tickets based on their status, view ticket history, as well as follow or reply to tickets.