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Enabling two-factor authentication (2FA)

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If you are unable to log into your account due to 2FA restrictions, contact your account admin (or person with "Manage users" permission) to reset your 2FA code, or reach out to the NS1 support team by emailing support@ns1.com.
Before enabling 2FA on your NS1 account, ensure you have installed Google Authenticator or another TOTP app on your device.

NS1 supports two-factor authentication (2FA) with TOTP for secure access to the NS1 platform. If you are an admin user, you can enforce two-factor authentication for everyone in your organization. 

To enable 2FA on your account:

  1. Log in to the NS1 portal (via https://my.nsone.net).

  2. Click your username in the upper-right corner. From the drop-down menu, select Account Settings > Your Profile.

    your_profile_dropdown.png

  3. Within the Two Factor Authentication section, click the toggle next to Enable 2-Factor Authentication, click the toggle. This reveals the QR code and TOTP key.

    your_profile_2FA.png

    QR_TOTP.png

  4. In your authentication app, scan the QR code or manually enter the TOTP key to generate a device authentication code. 

  5. Back in your browser, enter the six-digit device code generated by your authentication app, and click the Verify Authentication button. 

To log in with 2FA secure login:

  1. Once enabled, log out of NS1 and open a new web browser (recommended: incognito).

  2. Go to https://my.nsone.net and log in with your credentials. If enabled properly, you will be prompted to enter the two-factor token.

  3. From your device's authentication (TOTP) app, redeem or generate a new token.

  4. Enter the token, and click Sign in to complete the secure login.
NOTE
Refer to this article to learn more about enforcing two-factor authentication for all users within your organization.

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